Frequently Asked Questions
Thousands of Canadians choose CarDoor because our process is easy, fast, and 100% online. We make it easier to get the best price for your car without the usual hassle. When you share your car details with us, we use our proprietary technology and real-time data from hundreds of verified dealers to help identify a competitive, market-backed offer quickly.
You don’t have to travel from dealership to dealership , be re-directed to a dealership as a lead from marketplaces such as AutoTrader, receive bids from dealerships and online retailers looking to “buy low” so they can then retail your vehicle to maximize their profitability, create listings, meet strangers, or spend your weekends test-driving with potential buyers. Everything is handled through a simple, guided process, and we take care of the paperwork, logistics, and payment so you can enjoy a smooth, stress-free experience from start to finish.
As soon as we pick up your vehicle, or if you choose to drop it off to us, we pay you on the spot by certified cheque or electronic funds transfer (EFT).
If you have a loan on the car that you're selling, CarDoor will pay off the loan and deduct it from the value of our offer.
Our entire process can be handled online without the need to bring your vehicle to CarDoor. We will arrange a time with you to pick-up your vehicle from your location or you can choose to drop off your vehicle to us to conclude the sale process. At drop off or pick-up, we will perform a quick inspection to verify your vehicle condition has not changed from how you represented it to us. We then handleall of the details, including lien releases, loan or lease payoff, and pay you instantly.
No worries. That’s exactly why we ask for pictures. Our simple online application guides you on which angles to capture, and our team reviews everything from there to make sure your car is assessed accurately. You don’t have to stress describing every detail.
Driver’s license
Proof of ownership or title for the vehicle
Loan payout statement (if your vehicle is financed – we can help with this!)
Lease buyout letter (if your vehicle is leased)
A loan payout statement shows the current balance of your auto loan. We should be able to secure this for you, but some banks will require you to do it directly with them. Our Customer Advocates will advise you at the time this is required.
Yes, we allow a 500-km variance in mileage with no change to your offer. If you have a larger variance, please let us know and we can advise of any impact to our offer.
Yes! When you sell your leased car to us, you avoid the additional tax costs associated with a standard lease buyout. Depending on the make, there may be a fee associated with buying out your lease, and we’ll walk you through that as part of the process.
No worries! If a loan payment was withdrawn from your bank account after you already sold your car to us, don’t worry. The amount will be refunded back to you by your lender. If you requireassistance from us with this situation, one of our Customer Advocates would be happy to assist.
Yes! The owner (and co-owners) needs to be present at the time of sale. Exceptions are made for cars being sold by an estate or under power of attorney.
No! We will purchase any vehicle, unlike some of our competitors.
Unfortunately, we don’t accept trade-ins because we are not retailers. This is a benefit to you since we are not trying to “buy low” like a retailer that then wants to resell your vehicle for the highest price to maximize their profitability. If you have your sights on another vehicle, you can still sell your car to CarDoor and use the cash toward buying your next vehicle wherever you’d like.
Our process is designed to help you get a strong, market-based price for your car, which can put you in a better position when you’re shopping for your next vehicle elsewhere.
Yes. Accidents may affect your car's appraisal value, but in most cases, you can still sell it.
Selling your car with CarDoor is quick and fully online. Just head over to our Sell page and tell us about your car, share a few pics through our simple link, and we’ll review everything to give you a strong, fair offer. If you decide to move forward, we handle the paperwork, logistics, and payment, so the entire experience feels easy and stress-free.
Yes. If the amount owed on your car is less than the amount of our offer, we will pay you the difference and clear the lien with your financial institution. If the amount owed is greater than the offer, you would need to provide us with a certified cheque or bank draft for the difference, and we will pay off the loan on your behalf. One of our Customer Advocates will be there to help you every step of the way.
At CarDoor, we pride ourselves on providing firm offers. Simply follow the steps outlined on our website to get an estimate of your vehicles' value - we will ask you to take a few pics for us, and then we get busy doing our work toprovide you with your firm offer. Typically, our customers receive a higher “firm” offer than the “estimate” after we have reviewed all the details of your vehicle. Your cash offer is firm and will not change at pick-up or drop off provided the car condition is as you’ve described and there are no undisclosed issues.
Yes! Or you can drop it off to us, and we will provide you with a $50 Uber gift card.
When you sell your car to CarDoor, you don’t pay HST for the sale. As the buyer, we handle any taxes owing when the vehicle is transferred into our name. The amount we offer is the amount you receive (minus any outstanding loan or lease balance).
The only exception is when you're selling a company-owned vehicle, in which case you’d receive HST.
You can only sell a car that is registered in your name, or you would need to provide us with a Power of Attorney document.
Yes. If you wish to sell a car owned by a company, we simply require an article of incorporation indicating that you own the company or have signing authority as well as the company’s HST number.
CarDoor handles all the paperwork required to complete the sale, including the bill of sale, ministrydocuments, and any lender or lease payout forms if applicable. We make sure everything is completed correctly, so the handover is smooth and stress-free for you.
Yes, there are a few conditions to keep in mind:
If the vehicle was purchased outside of Canada, it must be fully imported.
If the vehicle has been registered in another province, the original ownership is required.
If the vehicle registration (license) has expired, it must be renewed/valid.
You need at least one set of keys.
The car must be in running condition.
The price you initially received on our website is an estimate of value based on current market data. Once you have submitted your pics, our appraisal team really gets to work, securing you the highest value for your vehicle from input from our proprietary technology and input from hundreds of dealers within our network. Once we complete this detailed MarketCheck, we provide our firm offer. All of this happens in minutes!
CarDoor’s dealer network is a network of hundreds of licensed, verified dealerships across Canada that we leverage to identify your best offer. We use real-time data and interest from this vast network to help determine a strong, competitive market-backed value for your car. Every dealership in our network is vetted. This process is unlike any of our competitors that you may encounter, and it is our competitive advantage that yields you the best price possible for your vehicle.Don’t worry, you will not have to deal with anyone other than CarDoor. We do all of the legwork for you.
There may be a fee associated with the pick-up option based on proximity to our Toronto location. If you drop the car off to us, there is no fee, and we give you a $50 Uber voucher!
Absolutely! CarDoor is designed to be a safe and secure way to sell your car. The entire process can be handled from the comfort of your home. Payments are handled through secure methods, and you never have to meet strangers or manage risky private-sale situations. Our process is transparent, guided, and built to protect you at every step. And don’t just take our word for it - check out the 5-star reviews other Canadians have left us Google Reviews.
Not yet. The online estimate you received is a starting point, calculated using current market data. After you upload photos of your car, we’ll review its condition and then provide a guaranteed offer you can rely on.
We are not a vehicle retailer or a typical dealership. Unlike dealerships (including the online kind) we do not buy your vehicle to then resell it retail. That means there is no conflict of interest. Our only job is to get you the best possible price for your car. We do this with our proprietary CarDoor MarketCheck where we leverage our vast network of dealers to make sure your offer reflects real market demand. In contrast, traditional dealerships - online or in person - are motivated to buy your car for the lowest possible price so they can resell it for their own profit.
Negative equity occurs when the amount you owe for your car is higher than the sale price of the vehicle.
CarDoor offers two ways to settle your negative equity:
You can pay all up front by ETF
We offer payment plans to cover negative equity amounts through Affirm or other lenders. Approval rates depend on your credit profile. Your Customer Advocate can help you review your options to determine the best solution for you.
There are NO fees from CarDoor to sell your car. Period.
Beware: some of our competitors do charge fees, and this can significantly erode the amount you ultimately receive for your vehicle. Read their small print! Or simply come to us.
CarDoor’sproprietary MarketCheck uses real-time data from hundreds of verified dealers to help identify the highest value for your vehicle. Why does this benefit you versus a single online dealer or bricks and mortar dealerships? Because there is no conflict of interest. Our only job is to get you the best possible price for your car. When you win, we win.
As the market shifts and offers can change, your guaranteed offer is the price we can guarantee for your vehicle right now!
Your valuation can change based on things like age, mileage, condition, features, accident history, and current market demand. Pictures help us see your vehicles’ condition details clearly, so the price reflects your vehicles’ true value.
Your online estimate is only the first step. Once you send us pictures, we review your car in more detail and tap into our buyer network. About 86% of customers end up with a higher price at this stage and receive cash within just a few hours. It’s a major transaction, so we take the time to do the legwork for you to help you get the best offer.
We ask for pics so we can properly understand your car’s real condition and features, not just the basic details. The better we can see your car, the easier it is for us to give you an accurate, guaranteed price that reflects its true value.
If you’re experiencing issues uploading your pictures, your Customer Advocate is here to help. Get in touch with them and they’ll walk you through the quickest way to get your pics submitted.
Ownership
Valid ID
Car Keys
Extra tires/rims (if applicable)
We can take off the plates for you, but you are welcome to take them off yourself